Shipping policy

Shipping Policy

Effective Date: 06/01/2022

Thank you for shopping with CartX. We are committed to delivering your orders safely and on time. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

1. Order Processing Time

All orders are processed within 24hr. after payment confirmation.

Orders are generally processed:

  • Monday to Saturday
  • Excluding public holidays and special closures

Please note:

  • Orders placed after business hours may be processed on the next working day.
  • During high-demand periods, festivals, or sales events, processing times may be slightly delayed.

2. Shipping Methods

We work with trusted courier and logistics partners to deliver your orders securely.

Available shipping options may include:

  • Standard Shipping
  • Express Shipping
  • Same-Day or Next-Day Delivery (where available)

Shipping methods available for your order will be shown during checkout.

3. Delivery Timeframes

Estimated delivery timelines are as follows:

  • Metro Cities: [4 to 6 Days]
  • Other Cities/Towns: [5 to 7 Days]
  • Remote Areas: [5 to 7 Days]

Delivery times are estimates and may vary depending on:

  • Customer location
  • Courier availability
  • Weather conditions
  • Government restrictions or unforeseen events

4. Shipping Costs

Shipping charges are calculated based on:

  • Delivery location
  • Package weight or size
  • Shipping method selected

Shipping fees may include:

  • Standard Shipping: According to Product
  • Express Shipping: According to Product

We may also offer:

  • Free shipping on selected products
  • Free shipping above a minimum order value of [FREE SHIPPING AMOUNT]

Any applicable shipping charges will be displayed at checkout before payment confirmation.

5. Tracking Information

Once your order is shipped, you will receive:

  • A shipping confirmation email or SMS
  • Tracking ID / AWB number
  • Courier partner details

Customers can use the tracking number to monitor delivery status through the courier partner’s website.

If you do not receive tracking details within 48 HOURS, please contact us at cartxofficial01@gmail.com.

6. Delivery Delays

While we aim to deliver orders within the estimated timeframe, delays may occur due to:

  • High order volumes
  • Courier partner issues
  • Weather conditions
  • Public holidays
  • Natural disasters or unforeseen circumstances

In such cases, we appreciate your patience and understanding.

CartX is not liable for delays caused by third-party courier services or events beyond our reasonable control.

7. Incorrect Address Information

Customers are responsible for providing accurate shipping information during checkout.

If incorrect or incomplete address details are provided:

  • Delivery delays may occur
  • Additional shipping charges may apply
  • Orders may be returned or canceled

Please contact us immediately if you need to update shipping information after placing an order.

8. Lost, Damaged, or Missing Packages

If your package arrives damaged, lost, or incomplete:

  1. Contact us within 7 DAYS of delivery
  2. Share your order number and relevant photos (if applicable)

We will work with the courier partner to investigate and resolve the issue as quickly as possible.

Resolution options may include:

  • Replacement
  • Store credit
  • Refund (where applicable)

9. International Shipping

CartX does not offer international shipping.

If international shipping is available:

  • Delivery timelines vary by destination country
  • Customers are responsible for customs duties, taxes, or import charges
  • International shipping costs will be shown at checkout

We are not responsible for delays caused by customs clearance procedures.

10. Order Tracking Support

If you experience any issues tracking your order or require delivery assistance, please contact us:

CartX
WB, 712123
Email: cartxofficail01@gmail.com
Phone: N/A

Thank you for choosing CartX. We appreciate your trust and are committed to providing a smooth and reliable delivery experience.